Started out great... and then it wasn't. - Customer Service Associate At Home Employee Review

3.0
Aug 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Team member discount Good work experience Great/Friendly CSS team Fast changing environment Growing company

Cons

I feel like the "family" management wants to build doesn't exist. There's blatant favoritism. I'm always handling the front registers and stopped getting any other training for months so I don't even get the chance to be the worker they want me to be. I just expect to be standing at the front my whole shift and doing bathrooms for the night. HR number doesn't work. Call in number doesn't work, so you have to directly tell your boss and hope for the best. No loss prevention. Had 3 people get hired in the time I worked here only to see them gone in a week. The guy I got hired with is also home already, so we're understaffed. Only work here if you can adapt to frequent change.

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fine enough coworkers to be around

Cons

Horrendous corporate staff. Overly aggressive marketing for customers that clearly don't seem to actually care to buy anything. 90 day no question return policy means customers buy things constantly and return them even faster. Terrible inbound freight allocation, dozens of the same item are sent on each and every truck that do not sell. Overpriced, ugly, and uncomfortable furniture that sits and fits for months on end. Corporate will tear you a new one for not getting enough customers to sign up for ad bloated emails and text marketing, while also pushing a credit card with terrible benefits from a scummy bank. Will be out of business before the end of the decade.

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