Horrible. Emotional Abuse, High Expectations. Unsafe work environment. - Customer Service Associate At Home Employee Review

1.0
May 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Employee Discount. the opportunity to meet great customers. You Get To Keep Damaged Merchandise. Yep that’s just about it .

Cons

Managers Have Their Favorites And If You Aren’t One You’re Trash. Entire Place Is Like High School. If you’ve ever seen mean girls you’ll understand At Home. They All Pressure your to put your Blood, Sweat & Tears into your job. Moving non stop. Sweating non stop until you’re soaked. Pressure to get thousands of square feet of departments completely done plus help customers and do any extras they ask of you. If you don’t do 110% you failed horribly to them. They will take advantage of you, they will use you. They will get rid of you once you’re not useful to them anymore. The management does not enforce Standard Operating Procedure’s, management hires dangerous criminals. They spread rumors behind your back. They do not directly bring up any problems with your work, they gossip about it then push us even harder not telling us what or if we did something wrong. Management drinks Alcohol on duty. 90% of the problems with this company is the management. And Human Resources works for the company not us, They don’t bother to help. They just get you in more trouble when management finds out from HR and takes it out on you indirectly.

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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