Decent job not great pay - Customer Service Associate At Home Employee Review

3.0
Feb 15, 2020
Recommend
CEO approval
Business Outlook

Pros

People you work with, 25% employee discount on top of sale items as well.

Cons

Its retail. Inconsistent rules/instructions between managers. They will write you up for not having enough customer emails entered in the register (which is out of your control). They also force you to be on the register when others are not forced on it. And they also favor some employees by giving them every Sunday off and other employees have to work every single one. They also pay some employees more than others for the same job. 25cent raise every year but new hires started out significantly higher than myself. You also have to pass boring training videos at the beginning of every shift. And lastly, they contradict themselves. They say there's some scenarios where you should "do the right thing" which translates to even though the customer is in the complete wrong, you have to break the company's own rules to satisfy the customer. But sometimes when you think a manager will make it right for a customer, they just keep telling them no and they can't do anything, probably because the store is low on sales.

Explore other reviews about At Home

5.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

great people to work with

Cons

the store is really big

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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