Pros
Employee discount is great since you will find a lot of home essentials in this store. Most people you work with are friendly and helpful. It is a good part-time gig if you can only take up 15-20 hours per week.
Cons
I was shocked to see that we were never trained in providing a good shopping experience to the customers, instead the manager will often tell us that the customers are not to be trusted. Managers lack expertise and do not really care about customer satisfaction, which should really be the highest priority in a retail job. They do not have a system in place for processing online orders which can be frustrating to customers, because they get a confirmation on placing the order but then half of the items are missing when they come over to pick up their orders?! As cashiers we have to deal with these angry customers while managers continue to blame us - while they never train us in the first place. Instead they bully the employees for being incompetent instead of owning up to their own mistakes and lack of communication!