Not the best training and communication - CSA - Customer Service Associate At Home Employee Review

2.0
Jan 8, 2024
Recommend
CEO approval
Business Outlook

Pros

It was much easier to approach supervisors with questions or issues than I've experienced at other jobs.

Cons

It was somewhat unorganized and there wasn't the best communication between supervisors and employees about what was going on week-to-week. Also, the training was not the best. I basically had to figure out most things on my own. The supervisor was gone the first week I started and I had to fend for myself and figure out what I was supposed to do when I started.

Explore other reviews about At Home

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- Wonderful Culture - Great perks - Opportunities for growth

Cons

- More flexibility for employees working around the holidays

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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