Tedious and unrealistic - Customer Service Associate At Home Employee Review

1.0
Jul 28, 2024
Recommend
CEO approval
Business Outlook

Pros

If you have quality coworkers, the shifts are tolerable. Flexible scheduling

Cons

Unfortunately, flexible scheduling does not mean much if one is treated/scheduled like a full-time employee regardless. Needlessly long store hours (a décor store does not need to be open until 10 pm— when are student employees supposed to do homework?), monotonous and exhausting shifts with little to no sympathy for cashiers on their feet. Management is inconsistent and fickle, especially in regard to credit card sales, for which (even part-time) employees are pressured to meet unrealistic quotas. Management is also needlessly tough on employees— if the job does not consume all of your free time and mental capacity, it’s not good enough for them. Chronically understaffed with a high turnover rate, which surprises nobody

Explore other reviews about At Home

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

4.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Customers and coworkers. The products we affordable and great quality and I loved doing the visual Merchandising changes for the wall decor and home organizations. We really had a great team we provided great customer service and the local real estate loved coming in for assistance

Cons

The miscommunication between the upper management and the store level management wavered. We went over 8 months without a Store Director. High labor demands and lack of support led to a high turnover rate and a toxic work environment. Pay isn't commensurate with responsibilities.

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