A company that encourages employee growth and promotes from within - Customer Service Manager (CSM) Atlantic Aviation Employee Review

5.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Great support team throughout the company

Cons

Pay and benefits could be more competitive

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Atlantic Aviation Response
3y
Thank you for sharing your experience! We are grateful for the dedicated team members at each Atlantic Aviation base, who are passionate about delighting our customers and supporting each other. It is easy to feel the sense of camaraderie among team members, and we are so grateful to have you as a part of our team! Your dedication is appreciated and we are excited for you to grow with us for years to come!

Explore other reviews about Atlantic Aviation

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, great to make connections

Cons

It’s not the best schedule

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Atlantic Aviation Response
1mo
Thank you for taking the time to share your experience! We're thrilled to hear that you enjoy the positive atmosphere and the connections you're making. We understand that scheduling can be a challenge, and we’re always looking for ways to enhance our team’s experience. Your feedback is valuable to us as we continue to improve. We're glad to have you on the team!
1.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance benefits are solid and the company has an established corporate structure. Pay is consistent, but those are the only notable positives.

Cons

Local management is ineffective, unprofessional, and visibly disengaged. Direct leadership lacked initiative, accountability, and basic communication skills, often appearing indifferent unless corporate oversight was involved. Expectations were unclear and inconsistently enforced, creating a disorganized and frustrating work environment. There was a noticeable reliance on surveillance rather than leadership. After receiving a final warning, camera monitoring became excessive and felt targeted, as if management was more focused on finding reasons to terminate employees than actually supporting improvement. The overall culture is unsupportive and transactional. Employees are treated as expendable rather than valued, which contributes to low morale, lack of trust, and high turnover. Stronger leadership at the local level is clearly lacking.

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Atlantic Aviation Response
3mo
Thank you for sharing your experience. It’s great to hear that you found our health insurance benefits solid and that the pay was consistent. We take concerns about management and workplace culture seriously. Your insights regarding leadership effectiveness and communication are valuable, and we will ensure they are addressed with the appropriate teams. Our goal is to create a supportive environment where employees feel valued and empowered. We are committed to making improvements and fostering a culture that encourages growth and accountability. We wish you the best moving forward.
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