N/A - Customer Service Manager (CSM) Atlantic Aviation Employee Review

3.0
Dec 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Travel, insurance, customers, work-life balance

Cons

Salary, uncompensated work load, lack of teamwork

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Atlantic Aviation Response
3y
Thank you for leaving a review! It is great to hear you enjoyed the travel and benefits at Atlantic Aviation, and your valuable feedback will help us improve how we support our team. We encourage any current employee who may have similar questions or concerns to reach out to their manager to share their opinion and see what options may be available. Thank you for all of your hard work and best of luck moving forward!

Explore other reviews about Atlantic Aviation

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people, great to make connections

Cons

It’s not the best schedule

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Atlantic Aviation Response
1mo
Thank you for taking the time to share your experience! We're thrilled to hear that you enjoy the positive atmosphere and the connections you're making. We understand that scheduling can be a challenge, and we’re always looking for ways to enhance our team’s experience. Your feedback is valuable to us as we continue to improve. We're glad to have you on the team!
1.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance benefits are solid and the company has an established corporate structure. Pay is consistent, but those are the only notable positives.

Cons

Local management is ineffective, unprofessional, and visibly disengaged. Direct leadership lacked initiative, accountability, and basic communication skills, often appearing indifferent unless corporate oversight was involved. Expectations were unclear and inconsistently enforced, creating a disorganized and frustrating work environment. There was a noticeable reliance on surveillance rather than leadership. After receiving a final warning, camera monitoring became excessive and felt targeted, as if management was more focused on finding reasons to terminate employees than actually supporting improvement. The overall culture is unsupportive and transactional. Employees are treated as expendable rather than valued, which contributes to low morale, lack of trust, and high turnover. Stronger leadership at the local level is clearly lacking.

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Atlantic Aviation Response
3mo
Thank you for sharing your experience. It’s great to hear that you found our health insurance benefits solid and that the pay was consistent. We take concerns about management and workplace culture seriously. Your insights regarding leadership effectiveness and communication are valuable, and we will ensure they are addressed with the appropriate teams. Our goal is to create a supportive environment where employees feel valued and empowered. We are committed to making improvements and fostering a culture that encourages growth and accountability. We wish you the best moving forward.
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