Great Company, Terrible Management (Avoid Support!) - Support Atlassian Employee Review

1.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great benefits & culture - Wonderful colleagues (at this point most are gone)

Cons

If you plan to work at Atlassian, avoid working in the Support Department. Compared to the rest of the company, Support is treated terribly. There is no growth opportunities or much of a career advancement. Training is a joke. Management is obsessed with metrics and efficiency that you end up playing a numbers game. The environment that the middle management has created is toxic. Get ready to deal with the politics that come along with it. If you can handle abuse on a daily, then you should be fine .

Explore other reviews about Atlassian

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Start up vibes great people

Cons

Lots of things currently shifting due to acquisition

3.0
Apr 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Amazing people, I loved the core values, competitive salary, great benefits

Cons

I want to start by saying I am not bitter or angry. Working for Atlassian was a whirlwind. I was there for 11 months before being laid off via email. In my time there, I went through 2 re-orgs and 3 managers. It just always felt like being on a hamster wheel… in a hurricane. Today I received an email 7 weeks after I was laid off that started with, “ Congrats on your first year at Atlassian—we know that's a huge accomplishment and are beyond thrilled to be celebrating with you!” It was a bummer to receive that, to say the least, but it included a link to leave this Glassdoor review to “ help provide invaluable insight to future candidates and help us to improve your experience as an employee continually.” so here I am. My advice is to do proper change management of your automated emails when you layoff 5% of your workforce so that emails like this aren’t sent to hard working former employees that you eliminated congratulating them on a milestone they never reached. I know this wasn’t intentional, but it hurt.

386
See reviews by: Helpful|Rating|Date|All