Pros
Bangalore Office infrastructure is good . Free food , free snacks, cold drinks etc etc. Amazing people , very helpful . Good for bachelors , as you can spend time after office hours playing at office
Cons
it’s still growing , so the teams are highly understaffed, always under pressure to pick tickets even if you don’t know jack about the product . You are given one month to read everything and be a master . Focus is given to quantity rather quality . company values are not followed in support teams . Management uses all the tools to micro manage you . They can track how many cases you pick , how many did you work on every single day . You can’t take leaves on public holiday . It’s always assumed that you are working on public holiday , not the other way around . You have to raise a leave request even for public holidays . I have heard the cloud team is not good to join , so if you are being hired for cloud you know what to do I also heard they fired a person from one of their teams . Not sure if it’s true . But I am sure the upper management is not aware of it . You are not allowed to work from home until 6 months . You have to pick cases daily even if you have lot of cases in your bucket . If you ask for help , you will be noted as someone who can’t deal with pressure . Yah pressure test is done deliberately here btw. And the best part is the term technical knowledge is used incorrectly . Here tech knowledge means product knowledge , which is of not much use outside .