This Department Doesn't Represent Atlassian - Technical Support Engineer Atlassian Employee Review

3.0
Mar 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Great organizational benefits! Great company with great values. Very organized and they do lots to encourage philanthropy engagement.

Cons

They work us like dogs. Its rarely a 8-9 hour day for most. No work-life balance. Management lacks a positive attitude and all that is focused on is metrics. There is no encouragement or positive comments to employees. The founders Mike and Scott would be disappointed to see this management team not representing company values. Every time the team catches up on the queue, teammates are sent to cover other time zones or our training is canceled. It is impossible to get people trained with what they need. NO one hardly talks to anyone in the meetings. Just management telling us what more needs to be done. Not a friendly feeling with high stress and our internal surveys show it.

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5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay for an SDR role and very comfortable benefits great culture and people despite whatever happens in the company

Cons

Not clear career mobility a

3.0
Apr 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Amazing people, I loved the core values, competitive salary, great benefits

Cons

I want to start by saying I am not bitter or angry. Working for Atlassian was a whirlwind. I was there for 11 months before being laid off via email. In my time there, I went through 2 re-orgs and 3 managers. It just always felt like being on a hamster wheel… in a hurricane. Today I received an email 7 weeks after I was laid off that started with, “ Congrats on your first year at Atlassian—we know that's a huge accomplishment and are beyond thrilled to be celebrating with you!” It was a bummer to receive that, to say the least, but it included a link to leave this Glassdoor review to “ help provide invaluable insight to future candidates and help us to improve your experience as an employee continually.” so here I am. My advice is to do proper change management of your automated emails when you layoff 5% of your workforce so that emails like this aren’t sent to hard working former employees that you eliminated congratulating them on a milestone they never reached. I know this wasn’t intentional, but it hurt.

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