Love it here - Customer Success Manager Atlassian Employee Review

5.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great product, great support, laid back culture, work from anywhere policy, virtually zero micromanagement, fantastic colleagues and leaders. I'm the happiest I've ever been in my career here at Atlassian.

Cons

Pay isn't as competitive as other big tech companies. Fragmented product team who are working on the same product but have little insight on what other teams are doing. Some processes are completely broken (renewals/quoting) and progress is slow to fix.

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Atlassian Response
2y
Thanks so much for your feedback as it helps us review and constantly improve. We really appreciate you taking the time to tell us about your experience and love hearing about your time being a part of our team.

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Cons

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3.0
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Pros

Amazing people, I loved the core values, competitive salary, great benefits

Cons

I want to start by saying I am not bitter or angry. Working for Atlassian was a whirlwind. I was there for 11 months before being laid off via email. In my time there, I went through 2 re-orgs and 3 managers. It just always felt like being on a hamster wheel… in a hurricane. Today I received an email 7 weeks after I was laid off that started with, “ Congrats on your first year at Atlassian—we know that's a huge accomplishment and are beyond thrilled to be celebrating with you!” It was a bummer to receive that, to say the least, but it included a link to leave this Glassdoor review to “ help provide invaluable insight to future candidates and help us to improve your experience as an employee continually.” so here I am. My advice is to do proper change management of your automated emails when you layoff 5% of your workforce so that emails like this aren’t sent to hard working former employees that you eliminated congratulating them on a milestone they never reached. I know this wasn’t intentional, but it hurt.

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