Pros
The management team knew there were lots of changes that needed to happen and this last year especially have done a good job in making sure that we carve off enough of the necessary changes to move forward and show positive progress. Operationally there have been many consolidations this year in the phone system, numbers of stacks to manage, and numbers of devices to manage. In Sales there have been many new faces as of late, but there is quite a bit of new activity and the salespeople are hitting their stride. In Accounting we had been running three billing systems and we are now in the midst of consolidation to a single system. There still is more to do, but I like the way we are tackling it in manageable pieces.
The culture is pretty cool too. Lots of collaboration and working things out together. We are also growing pretty rapidly now as a result of a large deal with a Fortune 100 company, it's exciting.
Cons
As people can gather from some other reviews, not everyone seems to be ready for the change.