Feb 14, 2023
Atmosera Response
3yHello, you're absolutely correct in identifying that we have great employees - across the board. Great employees - from leadership to our frontline technicians; from our highly credentialed experts to all of our fellow employees who play vital, behind-the-scenes support roles - are who are helping us build a great company. We've been in business since 1995 and we've enjoyed this tenure through our ability to adapt, evolve, pivot, and continuously improve so we skate to where the puck is going to be (provide incredible baseline services but always improve, always innovate to maintain relevancy for our employees and clients in a very dynamic tech industry). We're currently one of the top app & data, Azure and security service providers in North America, if not the world (we certainly operate in just about every Azure zone around the world). You don't get to that position without forethought, planning, and being intentional... and you certainly don't get there without great employees (or the opposite of that... you don't get there with mediocracy). At any rate, I do appreciate your contributions and when I think through your comments, I'm reminded of a saying that one of our favorite ISV clients has given us - you know this saying as this client was your client in your position as CSM - "whenever you point your finger, be self-aware to understand that there are three fingers pointing back". At any rate, as I've said in other comments here on Glassdoor, constructive feedback provides opportunities for self-reflection and we will look at if/where we can improve on ensuring expectations are not only set but clearly managed to. I believe we do a great job, but no one and no company is perfect, so this presents an opportunity for a continuous improvement check-in. I wish you the best and have no doubt you will find success in whatever new environment in which you find yourself.