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Atrium Hospitality

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Unrealistic expectations - Anonymous employee Atrium Hospitality Employee Review

2.0
Mar 18, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the relationships built at the hotel level are great and everyone works hard to take care of the guest together.

Cons

Unrealistic expectations and an unbelievable amount of stress created by them. Constantly changing policies and you are made to feel inferior for not knowing about these changes. Management salaries are below the comp set and near impossible to fill for that reason. Corporate always speaks about valuing someones tenure and experience but that seems to go out the window when an equity adjustment is requested for salaries. Only goes to illustrate the only thing that they really care about.

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Atrium Hospitality Response
7y
Thank you so very much for your earnest and candid feedback. As a current Atrium Hospitality associate, we regret that your experience has been less than favorable. We value the input and contributions of our associates as evidenced by our many communications channels available for them to share their ideas and feedback with us. Please make every effort to leverage these channels so that we can continue to "Listen. Care. Act." as our mantra suggests. As it relates to compensation specifically, we continue to review wages to make sure that we remain competitive in each of our markets and, when and where possible, make any necessary adjustments. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. In doing so, we hope to continue embodying our core values of Perseverance, Teamwork, Service and Respect. Again, please be sure to share your feedback with us often so you can be assured that it is being addressed in a timely and effective manner. We ask for your continued support and partnership as we strive toward making Atrium Hospitality an employer of choice. Again, thank you for your feedback!

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Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
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Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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