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Atrium Hospitality

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Not Worth the Headache - Anonymous employee Atrium Hospitality Employee Review

2.0
Mar 19, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flex Schedule. Work Life Balance

Cons

Corporate management enacts policies for on site employees that they don't adhere to themselves. Insurance rates are outrageous and they utilize active enrollment which is basically the employee jumping through hoops to sign themselves up for less than stellar plans.

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Atrium Hospitality Response
7y
Thank you for taking the time to provide your feedback regarding your experience as a current Atrium Hospitality associate. We regret that your experience has been less than favorable but appreciate your candor in sharing this feedback with us. We are committed to making sure that every Associate has a fulfilling, rewarding and mutually beneficial experience - it is our priority. Happy associates make for happy guests and we are equally as customer focused as we are associate-focused. We encourage all Associates to take advantage of the many communication channels available to them in escalating any issues so they can be addressed in a timely and effective manner. We always want to be fair and welcome the opportunity to understand where we may be falling short of that goal. Thank you for sharing your comments with us. We know how important it is for our associates to be heard and we are committed to listening, caring and acting. We ask for your continued support and partnership as we strive toward making Atrium Hospitality an employer of choice. Again, thank you for your feedback!

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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