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Atrium Hospitality

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A lot of work for little money! - Server/Waiter Atrium Hospitality Employee Review

1.0
Feb 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Motivation to seek better employment.

Cons

Inexperienced managent. Laze faire attitude regarding work ethic. Low end clientele.

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Atrium Hospitality Response
6y
Thank you for your feedback. Needless to say, we are disappointed to learn in this way that your experience while working with Atrium was unfavorable. We provide a number of communication channels for our associates to express their concerns to us so that we can act upon them in a timely manner. Your feedback is a reminder that we need to reinforce the availability of those channels to our associates so that each one has the best chance of having a positive employment experience while working with us. To your point, acknowledging our associates and the work that they do remains a priority for us and we will continue to reinforce the importance of that throughout the organization. Further, as an organization, it is incumbent upon us to hire and promote leaders and managers who embody our core values of Perseverance, Teamwork, Service and Respect as they play a pivotal role in helping us build a strong, positive and engaged workforce. This is critical to our Associates, our organizational morale as well as the continued success of our business. We will continue working with our Associates, leaders and managers to ensure that everyone receives the support they need to achieve the highest and best results imaginable and we will do so by encouraging open and transparent discussions about how we can all continue to grow and develop professionally and personally. We wish you the best in your future pursuits and thank you for taking the time to share your thoughts with us.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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