Good but room to grow. - Anonymous employee Atrium Hospitality Employee Review
3.0
Mar 15, 2020
Anonymous employee
Current employee
Recommend
CEO approval
Business Outlook
Pros
The people are great.
Cons
The Benefits and PTO could be better.
Atrium Hospitality Response
5y
We appreciate you taking the time to provide us with feedback about your experience as an Atrium Hospitality Associate. We take your feedback seriously in our efforts to continue to improve our processes and benefits as a company. Your input will help us to continue to make Atrium Hospitality a great place to work.
Hotel discounts included for Atrium portfolio in addition to brand discounts
Lunch is included for employees
Cons
Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels.
Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property.
Wages are stagnant
AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person.
Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes)
Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack.
Leadership has been selling hotels off instead of renovating them
Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals)
Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue