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Atrium Hospitality

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Was ok to work for - Sales Atrium Hospitality Employee Review

4.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

They had decent benefits and discounts for insurance which was nice

Cons

Personally it did t seem like they cared for the guest or employees only cared about the money

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Atrium Hospitality Response
5y
Thank you for taking the time to share your feedback with us. We do our best to train each of our associates on how to properly handle our customer’s issues and how to give our guests the best experience possible. In those cases where we have fallen short of that service delivery, we want to know so we can respond accordingly. We also encourage all associates to utilize any of our internal communication vehicles to escalate any issues so that we can address any problems in a timely and efficient manner. Again, thank you for taking the time to share your feedback with us. We welcome your comments and take your feedback very seriously as we continue to grow.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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