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Atrium Hospitality

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A Hospitality Company that Does Not Care about Their People - Anonymous employee Atrium Hospitality Employee Review

1.0
Feb 9, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Advancement opportunities, bonus plans for property-level associates

Cons

Unrealistic business goals, tries to make up for lack of human capital by overworking employees, pay is not completive, expensive health insurance, disorganized, C-suite and property-level directors do not hold people accountable, claim to be inclusive but ignore clear discrimination, little to no training, handled COVID poorly

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Atrium Hospitality Response
5y
Thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience. It is unfortunate that your experience was not as favorable as we would like. Unfortunately, due to the effects that COVID-19 had on our business, we had to make the hard decision to lay-off the majority of our associates. Even during our recovery efforts, please know that ongoing training and develop is a priority for Atrium Hospitality. We are allocating resources to develop more robust career development programs and initiatives including more training opportunities at all levels throughout the organization. These programs will assist in providing our associates the necessary skills and experience for cross functional and promotional opportunities as they become available. In these uncertain, unprecedented times, we are still trying our best to make sure everyone is taken care of in alignment to our five (5) core values. Again, thank you for your input. We are always open to feedback and are thankful that you took the time to share your comments with us as we continue to grow and strive to improve our working environment.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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