Culture, President, Diversity, Friendly coworkers, food and snacks availability
Cons
Work/life balance, no promotions based on performance (you had to apply), medical insurance was expensive, HR helped for upper management
Atrium Hospitality Response
5y
Thank you so much for taking your time to provide feedback about your experience. We are so happy that you enjoyed the overall atmosphere while working within the company. Driving an inclusive, transparent and open culture that consistently embodies our core values of Perseverance, Teamwork, Service and Respect is at the center of who we are as an organization. As a company, we recognize that it is important for our associates to have an ideal work/life balance. Our goal will continue to be to maintain the staffing levels required for optimal efficiency, performance and results. Thank you for your valuable feedback.
Hotel discounts included for Atrium portfolio in addition to brand discounts
Lunch is included for employees
Cons
Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels.
Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property.
Wages are stagnant
AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person.
Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes)
Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack.
Leadership has been selling hotels off instead of renovating them
Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals)
Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue