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      Atrium Hospitality

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      Atrium Hospitality reviews

      A Company That Cares - General Manager Atrium Hospitality Employee Review

      5.0
      Sep 30, 2022
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Atrium Hospitality is a new company that stated operating in 2015 and has rapidly grown to 81 hotels under management. Usually such incredible growth brings many challenging and missteps along the way even under ideal circumstances, but Atrium is unique for a number of reasons. Atrium embraces and deploys the best technology and resources available to run the hotels and provide smart resources to the team members. Atrium’s ownership group does not sell hotels, they buy them and keep them. They invest in these hotels and maintain them to the highest standards. It makes us proud to work in these hotels and welcome clients and guest to really outstanding properties. The leadership team at Atrium is outstanding and cares about the associates at the properties and displays this care by listening and addressing the concerns of the associates. Our industry experienced the greatest challenge ever with the pandemic and Atrium proved once again why they are the “best in class” by taking care of the associates that worked through the crises.

      Cons

      As with any employer there are opportunities to improve and Atrium Hospitality is no exception. However, when associates provide feedback on concerns that important to them or their families, Atrium responds and addresses the concerns head on. So, it difficult to point out the cons of working for this company because in all fairness they address them when we present them to senior leadership.

      avatar
      Atrium Hospitality Response
      3y
      Thank you for sharing your experience. We take great pride in listening to our associates. We will certainly do our best to keep putting our associates first and continue to provide the best support and resources for them.

      Explore other reviews about Atrium Hospitality

      5.0
      Apr 15, 2026
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunch Hotel discount Bouns

      Cons

      Housekeeping and front desk could be stronger.

      1.0
      May 19, 2026
      Department head
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

      Cons

      Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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