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Atrium Hospitality

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I Came for the Industry, I Stayed for the Culture! - Front Office Manager Atrium Hospitality Employee Review

4.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Having taken my first steps in hospitality 6 months before the pandemic hit was quite the ride! I enjoy the guest interaction and the area I was working in, and thought that was all I was sticking around for. When I got to Atrium, I was disenfranchised with the corporate side of hotels and wanted to start fresh with a company that I felt actually valued me as a person. It is with no small amount of surprise that I can safely say I feel Atrium is that company! The industry is hard and turnover has been difficult to manage but ultimately I'm still here because of the support from my fellow managers. I never saw myself wanting to move up until I was able to see the positive growth and SPIRIT mentality other managers provide daily. Ultimately, I know the goal is to look for more opportunities to grow and that someday my path may take me away from my current team or perhaps Atrium Hospitality. I just hope that when that day comes, I still feel the same way I do now!

Cons

I do feel the entry level workers could benefit from a pay bump as the wage does cause hiring and turnover to be more difficult.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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