Great benefits, but the culture and leadership are deeply broken - Customer Success Department Auctane Employee Review

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great PTO - Solid health insurance - Nice in-office perks like snacks and beverages - Once a week lunches provided by the company (Only in office) *Those positives don’t outweigh the toxic environment and lack of career growth.

Cons

- I’ve been with the company for several years, and unfortunately, the last few have shown a steep decline in employee morale, leadership transparency, and workplace culture. - Mass layoffs happen like clockwork every six months, creating a climate of fear and instability. - The CEO is largely disconnected from employees and often comes across as out of touch during company wide meetings. - Favoritism is rampant, and there's a persistent issue with racial bias in promotion opportunities, which leadership has yet to address meaningfully. - Policies are vague and inconsistently enforced, leaving employees unclear on expectations and priorities. Some departments FORCE people to work in office three times a week while other departments do not care and are lenient. - Many talented and dedicated colleagues have either left or been laid off, which has eroded trust in leadership and significantly impacted team performance and morale. - Compensation is below industry standards across most departments, especially sales. - Unless leadership is willing to take accountability and invest in rebuilding the culture and trust, I would not recommend this company to future employees. - Boy's club, not a lot of women in leadership position in less they are white. - ALL of domestic support has been pushed out to offer these roles to offshore companies which they've had to train before leaving. - Employees are only a number, no loyalty in the company.

Explore other reviews about Auctane

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work culture (before merger), Warm leads, amazing leaders

Cons

High burn out position, merger is affecting moral, difficult to enjoy time off, constantly changing goal and complete compensation plan. Also career opportunities were slim

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The frontend engineering culture didn't exist before our team built it. Establishing modern stack practices (React, Vue, TypeScript) and bringing rigor to the frontend was genuinely rewarding work. Talented engineers and strong peer-level collaboration. Real technical ownership when projects actually moved forward. Decent benefits and remote flexibility until they started taking remote away.

Cons

Despite the company being profitable, there were layoffs nearly every quarter, which made it impossible to plan or feel stable. Leadership was consistently disorganized. Stakeholder alignment was a constant problem and decisions took far too long to land. A lot of projects never launched, not because of execution issues, but because leadership couldn't get the right people in the room or commit to a direction. Constant churn at the leadership and org level created whiplash on priorities.

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