I love it!! - Receptionist Austin Retina Associates Employee Review

5.0
Jul 19, 2021
Recommend
CEO approval
Business Outlook

Pros

I am really impress about our CEO communications, for example during bad weather times, she send out messages like, do not come until 10am because the road is icy, or during the storm our managers where pending about all the employees and we were pay for the entire week of that snow storm. They prefer us safe. That means a lot for me. Every time I speak with my supervisor I learn something new, I really enjoy it, I like my manager even she is really busy she always support me, also when I have issues with my family, she is there. The girls and a boy that I work with are amazing, even we are not together, means we are in different locations, we support each other, time to times we have fun through the chat, like the time our supervisor share with us about a transaction that she made and was wrong but she catches it on time to fix it. Expressions from some of us to her.. like you are fired or 6 days of suspension or lunches for everyone in our team. LoL

Cons

The hardest part of the job is when your patients are not in a good mood and treat you bad, that is hard, but also you have the lovely ones. Too many patients to take care, sometimes is overwhelmed.

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Austin Retina Associates Response
4y
Thanks for the review! Yes our front office supervisor is very open about her own mistakes because we know that everyone can get better and it's great that you can joke about "suspending" her! Humility is very important with us. And paying our staff during the Snowpocalypse of 2021 was just an example of how Austin Retina goes the extra mile for our team members. Our doctors cannot save sight without each of us!

Explore other reviews about Austin Retina Associates

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment, from co-workers to management

Cons

None I can think of

2.0
Mar 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and physicians. Beautiful offices, PTO accrual is at a good rate. good growth and skills learned in all departments. Regional aspect makes it better for work-life balance. Remote positions available(after experience).

Cons

Extremely short staffed to where people are burnt out. Not much acknowledgement to burn out. Being told they are making changes to make it better for employees, but making it more difficult. Being told we are heard, which may be true, but are not understood. Plans to rely on AI for working models to cut cost. Increasing physician count and patient count while reducing staff or keeping it the same, spreading current staff thinner. due to burn out, many people are quitting. high turnover rate.

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Austin Retina Associates Response
3mo
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had a positive experience with your coworkers, physicians, and overall work environment. We also recognize the concerns you raised around staffing, workload, and burnout. We understand the impact this could have on our teams and are actively working to improve staffing levels, workflows, and overall support. Your feedback that employees feel heard but not always understood is especially important, and we are focusing on more direct engagement and follow-through. As we continue to grow, our goal is to support our teams—not stretch them too thin. We appreciate your honesty and will continue working toward meaningful improvements.
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