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      Auto-Owners Insurance

      Engaged Employer

      Auto-Owners Insurance reviews

      Job security for your career - Field Claims Representative Auto-Owners Insurance Employee Review

      4.0
      Sep 16, 2021
      Field claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Auto-Owners has apparently never laid an employee off in its 100+ year history. They will allow you the freedom to make your own decisions and let you live with those decisions, good or bad, and help you sort through the bad ones. They place much more responsibility on their employee's shoulders than many of their industry peers which leads to reps growing and taking ownership of their work.

      Cons

      While the responsibility can be very positive, there are times where the workload feels overwhelming and that there is no end in sight. Management can be slow to replace former employees which places undue burden on everyone else. Communication could be much better as a whole.

      avatar
      Auto-Owners Insurance Response
      4y
      Thank you for providing your feedback! It's true, we've never laid off an associate since we were founded in 1916.

      Explore other reviews about Auto-Owners Insurance

      5.0
      Jul 14, 2026
      Anonymous intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people. Amazing atmosphere. Amazing milieu. I love my internship and i am getting paid pretty well for an intern.

      Cons

      I am in claims so it is pretty redundant in tasks even though no claim is the same.

      avatar
      Auto-Owners Insurance Response
      2d
      Thank you for sharing your review! We are thrilled to hear you've enjoyed our environment, your team, and your internship experience. We prioritize having a meaningful internship program and appreciate your feedback.
      2.0
      Jul 15, 2026
      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a lot left to be desired, the primary "Pro" would be co- workers

      Cons

      In my opinion, AO is short sighted and concerned only for the higher ups. Departments are forced to be silo-ed and have built a culture that even walking into a another area of the same floor makes you feel out of place. Decisions are made from a top down perspective, meaning they are worried about their bottom dollar instead of what is in the best interest of everyone. The front line workers receive a low salary and a cap on profit sharing of 15% while managers get 2x that amount, with the higher you climb the bigger the bonus. Employees are seen as disposable and are treated as such.

      2
      avatar
      Auto-Owners Insurance Response
      1d
      Thank you for taking the time to share your feedback. While we're glad to hear you valued your coworkers, we're sorry your overall experience left you feeling disconnected and undervalued. We strive to foster collaboration across teams and create an environment where associates feel valued. If you're willing to share additional details, we encourage you to email us at conversation@aoins.com so we can better understand your perspective.
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      Auto-Owners Insurance reviewsAuto-Owners Insurance Field Claims Representative reviewsAuto-Owners Insurance review