Old-fashioned incentives, poor scheduling, and disorganized management were common. - Sales Associate/Delivery Driver AutoZone Employee Review

1.0
Nov 24, 2012
Recommend
CEO approval
Business Outlook

Pros

I learned a lot about basic auto maintenance and how to choose the correct parts. Many of my coworkers were very supportive in helping me gain experience in the field (I worked here after graduating with an engineering degree with not much auto experience while looking for an engineering job). I really enjoyed using my Spanish while working at Autozone. They really make the effort to provide Spanish speakers with the materials they need to get the job done and I enjoyed helping our hispanic customers, mechanics, and their families while working here.

Cons

I worked my way "up" into a driver position delivering parts to shops. Most of our commercial customers were respectful but there is a lot of sexual harassment and no training on how to deal with it coming from customers while maintaining their business. It was stressful and I am glad I was able to leave Autozone for a job in my career field soon after the "promotion." Additionally, pay is not on target with experience. I was offered $8.01 an hour (at the time, minimum wage in Oregon being $8/hr) - an extra PENNY an hour for being fully fluent in Spanish, something I used every day. Another co-worker was making only $8 per hr and had 5 years of parts sales experience. The scheduling was horrible. We would often have 6-8 employees waiting around with nothing to do on truck day only for the truck to arrive late after all of the extra people were sent home and leaving the closing manager and sales person to unpack it all. No one ever had a consistent schedule week to week or month to month. We didn't even have rotating schedules. I was balancing this job with another job and it made it really difficult. There was no reason for the scheduling being wonky other than poor management. If you've worked here - the cheer, the phone conference calls, the pins, the chintzy awards for being good at what you do - these weren't the incentives I wanted. Give me a consistent schedule and cash bonuses and I won't forget my "5 on the Phone." The store managers would probably have a better shot at gaining satisfied employees if they weren't penalized for not having "spirit."

Explore other reviews about AutoZone

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have motivation and availability you move up fast. Great co workers. You can learn alot if your willing.

Cons

Not enough employees for the hours they want to cut. Also they expect alot in commercial sales when its unrealistic. Communication

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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