Underpaid Parts Sales Manager, Company promotes from the outside. - Parts Sales Manager AutoZone Employee Review

Underpaid management for all the responsibilities they throw onto you. Very understaffed, and not due to lack of people but "hours" being to high. You can count on running around like a chicken with your head cut off on the weekends, look to have 3 people working, and dealing with up to 200 customers a day, at a slow store. They do not value their employees, they would rather hire in outsiders into Assistant Store Manager and up instead of rewarding and valuing the employees that have put their time and effort in the company. As for part-time CSR's (red shirts), you can look to get around 20 hours and be working 5 days a week. Starting pay for CSRs is around 8$, PSMs don't look to make more than 10$. All they are concerned about is KPI's(Key Performance Indicators) aKa the junk they try to get you to push onto the customers. To put it simply, you either harass your customer to buy a little one oz pack of grease for their bulb, battery, brake pads, etc., or else you will get no hours. Not fired, but no hours on the schedule. They also track rewards cards, how many parts you put on hold, phone shops are ridiculous, air filters with oil changes, stuff like that. On top of all that you will be installing batteries and light bulbs checking countless engine lights and have people expecting you to diagnose their car like we are a mechanic shop. The customers will treat you just as bad as management, and you have nobody to back you up on tough issues like those customers that come in everyday expecting you to refund a junkyard battery they have no record of buying. Don't even try to say NO because as soon as they call your District Manager you will have to do whatever they want in addition to giving them a discount. As far as management goes, don't expect to go any higher than a PSM unless you are bilingual, or a major brown noser. Annual raises for any position you can expect 10 cents or less. If you are fortunate enough to be full time, the insurance coverage is good but outrageous in price. I have the same policy and same insurance company at my new employer, but at 150$ less a month for me.