Exactly what you expect - ASM- Assistant Store Manager AutoZone Employee Review

1.0
Jul 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Driving the delivery vehicle is a great way to introduce yourself to new areas and trustworthy auto shops.

Cons

Most employees could not care less about themselves or others or you. None of them get paid enough to care anyway. The rules on dress codes and how things should be done are always unclear. People just do what they want, everyone thinks they're the one doing the most work and it creates ego problems in the store. Employees could not be slower or less customer-inclined. Everyone is trying to get ahead of one another without helping anyone else and the culture sucks. Everyone who works at the commercial counters hates their job and rightfully so because upper management doesn't about their stores or their people, you're just a number etched into a cog in the machine. Inventory is never in good standing, mountains of paperwork, weekly store-wide price changes, and being expected to work in extremely dangerous conditions or wait outside the store for hours in the cold until something is fixed... if ever.

Explore other reviews about AutoZone

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Very, very helpful!!! They are so nice and sweet, I really appreciate the manager and employee taking time out their days to help me. Very professional and friendly.

Cons

There are no cons to add.

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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