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      AvalonBay Communities

      Engaged Employer

      AvalonBay Communities reviews

      Unhappy with new bonus and pay cuts - Customer Service Supervisor AvalonBay Communities Employee Review

      1.0
      May 19, 2016
      Customer service supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't think of any. I dedicated 5 years to this company to get one promotion. Our titles were assistant manager then change to customer service supervisor to sales and service supervisor essentially all the same job description but with the new bonus structure we went from getting paid in the mid $20s to less the $20 an hour. A 12% pay cut for all employees.

      Cons

      New bonus structure is horrible. Level of stress has risen and it feels like we have become pushy to close leases. 12% pay cut was upsetting and more insulting is they want us to believe we can potentially make more if we hit sales goals. Sales goals are too high so I've missed goal 3 months in a row and taxed on bonuses. Associate housing treats us worse then regular residents. I'm working more, stressing more and getting paid less.

      avatar
      AvalonBay Communities Response
      9y
      Thank you for offering your feedback. I'm sorry to hear that you didn't enjoy your time at AvalonBay. The new bonus plan has been widely embraced by many but we realize that not all associates favor a more commission-based structure. Your concerns will be shared internally and we wish you success in the future.

      Explore other reviews about AvalonBay Communities

      5.0
      Jun 11, 2026
      Sr human resource manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture makes you really appreciate where you work. I definitely agree that is the "people" at AVB that make it great.

      Cons

      Have to be in the office 4 days a week.

      1.0
      May 30, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Team and Events See below for my full review

      Cons

      See below for my full review

      avatar
      AvalonBay Communities Response
      1w
      Thank you for taking the time to write a review. We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. We appreciate feedback and will use this to improve our associate's experience.
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