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AvalonBay Communities

Engaged Employer

Stable employer but far too bureaucratic. - Customer Service Manager AvalonBay Communities Employee Review

2.0
Nov 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Mostly friendly on-site workers Good pay for the workload. Decent benefits. Some very good, and supportive managers

Cons

The Customer Care Center at HQ is pretty awful. Although there are a few good people there, most are incompetent and unfriendly. Regional managers frequently spoke of advancements, but promotions were very rare and highly political. I knew some very qualified people at my level who should have been promoted but were overlooked several times. Very hard to get weekends off unless you were a regional manager. Spent money on things that made no sense, but then wouldn't spend money on other things that seemed pretty important.

Explore other reviews about AvalonBay Communities

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture makes you really appreciate where you work. I definitely agree that is the "people" at AVB that make it great.

Cons

Nothing really... sometimes it is a bit of a struggle to wear so many hats.

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AvalonBay Communities Response
3w
Thank you for writing a review about your experiences. We agree that our people, our cultural norms, and our values make us stand out.
1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

-Team and Events See below for my full review

Cons

See below for my full review

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AvalonBay Communities Response
1mo
Thank you for taking the time to write a review. We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. We appreciate feedback and will use this to improve our associate's experience.
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