employer cover photo
employer logo
employer logo

AvalonBay Communities

Engaged Employer

Some Growth, No Value - Customer Service Specialist AvalonBay Communities Employee Review

3.0
Oct 7, 2021
Recommend
CEO approval
Business Outlook

Pros

When I started the pay was a few dollars above minimum wage which is good and the have a really strong dedication to office culture and having a safe space for people of all backgrounds. People are nice for the most part but no one is perfect. It's the best place I've worked as far as feeling safe and supported in some ways.

Cons

They only value you with their words and food. Working hard will only get you more work with no pay increase. All they can usually offer you is work experience without a title or salary which may work for some people depending on your situation. Work evaluation is subjective and with multiple people with differences in knowledge of policies and procedures, it can be frustrating getting the right information at times . Your work will be considered wrong or right depending on who reviews your work and how much they know which was an issue for me. Unless you share expenses with someone it will be hard to support yourself with this full time position alone. You can transfer departments with a raise that is non negotiable (like all raises) and everyone is given the same rate and it is very low. Working from home as shown me this company doesn't really care about it's employees and sees their top performers as replaceable. Even managers don't make a lot. It is not a terrible place to be, they just won't do a lot for you. Great place to work if you need something for the "meantime" though.

Explore other reviews about AvalonBay Communities

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture makes you really appreciate where you work. I definitely agree that is the "people" at AVB that make it great.

Cons

Nothing really... sometimes it is a bit of a struggle to wear so many hats.

avatar
AvalonBay Communities Response
2w
Thank you for writing a review about your experiences. We agree that our people, our cultural norms, and our values make us stand out.
1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

-Team and Events See below for my full review

Cons

See below for my full review

avatar
AvalonBay Communities Response
1mo
Thank you for taking the time to write a review. We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. We appreciate feedback and will use this to improve our associate's experience.
See reviews by: Helpful|Rating|Date|All