Would avoid - Customer Experience AvalonBay Communities Employee Review

Set up like a 9-5 sweatshop. Performance standards are data driven but people cheat to achieve a bonus. Can’t blame them because wage is not in alignment with cost of living and it is barely in alignment if a bonus is achieved. Standards are skewed based on cheating behavior and the cycle keeps going if team matches or exceeds because standards will be raised to prevent paying out bonuses. The prefer quick canned answer work style, and good customer service is not really the goal. Habitually understaffed, bonuses can be available but you must chuck ethics out the door to qualify.