This company is imploding! - Senior Enterprise Customer Success Manager Avaya Employee Review

3.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

All expenses paid traveling Unlimited PTO Nice Benefits Able to work remotely

Cons

Avaya filled Bankruptcy, had a hiring freeze and laid off approximately 1/3 of the company, hitting those with tenures of 20 plus years. They completely removed CSM titles, then removed our commission, which was 15% of our pay. We were told to let things break while customers escalated and threatened to leave. I cannot work for a company that has no morals or ethics. Customers deserve better.

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good autonomous vibe remote work. Benefits are good.

Cons

Too many to list off but the biggest is trying to rebrand after years of tarnished reputation

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