Customer Service - Anonymous employee Avesis Employee Review

1.0
Mar 16, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice modern facility, okay benefits and some nice co-workers.

Cons

Leadership, lack of resources, miscommunication, micromanagement, lying, little to no bathroom breaks, providers yelling at you for claims that get denied when they shouldn't, ridiculous average call handling time that doesn't allow time to provide true exceptional customer service and so much more.

Explore other reviews about Avesis

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits and 401(k) are decent. Compensation is decent and flexibility for time off and holidays is nice.

Cons

Culture is gutted. Going through an acquisition so the regularly scheduled and reoccurring layoffs will probably increase. Key players that have been around for a while are suddenly departing, which is always concerning. Leadership and what’s left in HR seem to be doing the wrong things and taking risks that aren’t best for EE’s, only bottom line.

See reviews by: Helpful|Rating|Date|All