Management has stepped up and hired and or move the right people. Great environment and positive plan for the future.
Cons
Pay needs to be restructured. Temp contractors are making close to the same wages.
Axon Response
7y
Thank you for your review and for working alongside us for more than 3 years! We appreciate your perspective and feedback. We wish you the best in your next endeavor!
Company morale is low. The other recent reviews stating this are extremely accurate.
Company culture has eroded and the company values don't seem to matter anymore. 'Winning Right' has become lip service.
Senior leadership refuses to address the problems many departments are having with headcount and workload. They don't really care about the customer experience.
RTO makes no sense when most of your team remains remote in the same role, a role in which you spend much of the time on calls with customers and meeting with other team members virtually.
Not enough staff to support the RMS customer base and ticket counts have ballooned.