Downhill - Senior Account Manager Aya Healthcare Employee Review

2.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO -Free Healthcare -Remote Work

Cons

This company has gone completely downhill in the last year and a half. After massive layoffs, we are now being expected to take on the work of those they let go without increased compensation. In fact, the bonus structure was changed without prior notice so we are now making less to do more work. Raises and promotions are basically non-existent at this point. My salary has not been reviewed in over a year and a half. I have asked for a slight 3% raise just to help with inflation and just keep getting told that it's "not the right time to ask." Yet we are forced to sit on calls while our leadership team goes over our amazing numbers and how much money is being brought in. It is such a slap in the face to the hardworking employees who are living paycheck to paycheck. As a whole, it seems to me that the lower level employees not in leadership are undervalued. I am left feeling like a replaceable number, no matter how much work I do.

avatar
Aya Healthcare Response
1y
We appreciate you taking the time to share your feedback. We strive to create a positive working environment where team members feel appreciated for their hard work and will share your review with senior leadership. Please email feedback@ayahealthcare.com if you have anything further you’d like to share. Thank you.

Explore other reviews about Aya Healthcare

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

*Good Pay *Flexibility *For my current contract I did have to wait several months to hear back for an open position *They are great at reaching out and keeping in touch regarding training modules and constantly ask for feedback

Cons

*No guarantee hours *You have to pick up your shifts through an app which isn't always great

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, personally my manager cares a lot. DTO is nice.

Cons

The outsourcing is getting out of hand. Not only is it not fair to the offshored employees (i’m positive they are not paid nearly as much as stateside employees for the same title.) It’s completely anti-american to offshore client and provider facing roles for a UNITED STATES based company. Our mission is to be serving STATESIDE. (Not applying our UK base.) They have now outsourced almost all Account Coordinators and now there are talks of them outsourcing some RA’s, which would be a nightmare for the client, provider and recruiter experience. Not only have they outsourced AC’s, they have outsourced other positions who don’t understand our stateside process from a first hand perspective and slow our efficiencies, when they were hired to be more efficient and ‘cost effective.’ It’s super disappointing to see as this company was once proud to be mostly U.S. based employed. Now we are about to be a company full of offshored employees, running a U.S. business. I know i’m not the only one who was once proud to work at this company. I wouldn’t be surprised if they start offshoring recruiters to save money.

6
See reviews by: Helpful|Rating|Date|All