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BAYADA Home Health Care

Engaged Employer

CRASH & BURN @ Bayada Home Health Care - Clinical Manager BAYADA Home Health Care Employee Review

3.0
May 28, 2015
Recommend
CEO approval
Business Outlook

Pros

I've been a Clinical Manager at Bayada for the past several years and can honestly say that the service as well as support office staff are some of the nicest people I've ever worked alongside. People truly care about their clients. People are generally kind and friendly and willing to help out when asked. Of course this can vary amongst offices and regions since the company is spread out over the entire U.S. Generally though you can see and feel the camaraderie.

Cons

Unfortunately there are too many cons to count. Let's start with the turn over rate. It must be sky high because every month there's at least 2 new employee orientations at the huge company headquarters in NJ officially named "The New Jersey Learning Center" and they post group pictures of the new employees in the weekly bulletin and there's easily 30 new employees hired every other week. The company is growing but certainly not that quickly. Reasons for the high turnover? My guess is burnout. Office employees are overworked and the offices are grossly understaffed (and underpaid for that matter). Your work week is 40 hours and you're paid salary but you're phone blows up every evening and all weekend and visits are expected at all times of the day and night. Imagine creeping outside someone's house at 2 in the morning because you have to do a mandatory annual supervisory visit on a nurse that only works night shifts. Insanity. And lastly, the benefits are the worst I've ever had in my entire career. That goes for health benefits (which are outrageously expensive to begin with and we're just announced premium increases of up to 10% for subpar coverage) as well as holidays, personal time, vacation time, and sick time. All substandard for the healthcare industry. So there's your reasons for CM and CSM burnout! They do this semi-annual employee satisfaction survey and really go overboard when explaining how they're going to make changes based on the results of the surveys however in all the years I've been here, no changes have been made to the benefits. I've just been charged more money and given the same amount of paid time off. So I wish they'd stop pretending to care what employees have to say. It's disingenuous.

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BAYADA Home Health Care Response
11y
Hello, I am sorry that you feel that our benefits are expensive. It is true that other healthcare organizations, especially hospitals, offer similar benefits at a lower costs. Unfortunately, insurance companies and other payers pay less for home care services which limits our ability to offer the same benefits and pay as hospitals. Compared to other home care agencies – BAYADA’s benefits and pay are very comparable if not better. Each year we strive to improve our offering and variety of choices. We have done that again this year and have even been able to keep the costs of certain plans the same as last year. It sounds like you have many ideas for improvement at the company, and we certainly welcome your honest feedback. If you haven't already, please speak to your director about your concerns. Most importantly, thank you for everything you do for your clients and caregivers.

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Pros

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Cons

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2.0
Apr 24, 2026
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Pros

Work/life balance. You can choose your days and hours.

Cons

No support from office staff to field staff. You can report wrong doing, errors, etc. to them and nothing is done. They like to keep a blind eye, especially when it’s one of their “favorites” Favoritism is out of control! Another person described it as “cult like” I would agree, but would use more of the term cliquish. It’s a mean girls club in the office. If you’re not in the “in crowd” there’s no acknowledgement of your successes or any kind of awards or compensation. They withhold vital info on clients and their needs on purpose. Question everything when taking on a client, they will try to “trick” you into taking difficult clients. Also, if you get the wrong scheduler (there are some good ones) they will leave these poor families without coverage. They’re too lazy to look for replacements if their regular caregivers need off, leaving the clients with no coverage. When they say their hours are 8a-4p… they mean it! Don’t think they’re going to go above in beyond the way they expect the field staff to do.

2
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BAYADA Home Health Care Response
2mo
Thank you for your honesty. We’re glad the flexibility has been a positive, and we’re sorry to hear about your experience. Your feedback matters, and we take concerns like this seriously. We encourage you to reach out so we can better understand and support you: feedback@bayada.com.
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