Good experience with company overall, but Call Center management needs improving, greatly! - Customer Service Representative BDA Employee Review

4.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

This could be a very fun company to work for, especially if you have a good manager and you work in any department other than the Call Center. The owners are in the office most everyday, they like to have fun, work hard and they love to PARTY! Beer Fridays, happen often, I don't drink beer but I thing it was pretty neat that we were able to have beer on occasion while at work. The parties are off the hook awesome, especially the Holiday party and Holloween. The Holiday party is first-class and one you'll want to attend, plan to stay in the city for the night to make the most of the experience if you are not able to stay in the city they will pay for a cab to get you all the way back home safely, if need be. The company has many sample sales, which rock! You can pretty much buy Presents for your entire family for $20. The benefits are great and overall the company has some very sharp people working for them. Working under good management, it is a good place to work.

Cons

The pay could be higher. Call Center does not get to attend the company meetings so it makes you feel left out at this level any other level, it would be fine. The company parties are for hired on full-time employees only. It seems that people on salary do put in a lot of hours but so long as your working under management that inspires you to do so, I suppose that can be a good thing.

Explore other reviews about BDA

5.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun events. Lots of motivated people you work with.

Cons

Lots of work that can lead to burnout.

2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- Decent base salary if this is your first job out of University. - Free Swag - WFH Fridays - Smart and helpful colleagues

Cons

- Incredibly stressful, do NOT take this job if you do not have a high stress tolerance. - A ton of competing priorities that almost always require quick/immediate action. - You get a ton of emails and are expected to be able to pull up and reference any of them at a moments notice. - Constant whiplash between doing deep, focused work (presentation/catalogs) that have a ton of details and require your full attention versus quick/rapid fire tasks that you must address immediately. There were days where I was working on one presentation all day and couldn't get it done because of how much I was getting pinged to resolve other issues. - To get promoted you must essentially do the job of 2 people (CSC and PSA). Beyond that, there is no real career progression unless you want to go into sales. - Management always says to raise your hand if you need help. But when you ask for help, there is always pushback in the form of others having more task hours than you. - CEO took away one of the WFH days. When Qualtrics had negative feedback he essentially said "If you don't like it - then leave". He is a "Do as I say, not as I do." type of leader. - Workload and responsibilities are not commiserate to the salary.

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