Part-time workers get short end of the stick - Member Consultant BECU Employee Review

1.0
Jun 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Part-time workers get really great benefits.

Cons

* Fluctuating week-to-week schedule * Part-time workers get half the training as full-timers but are expected to produce at a higher rate on an hourly basis * Sales goals are very aggressive, lots of pushing of loans, lines of credit, and credit cards to people who really don't want them * Another Seattle company that talks about its diversity but whose corporate hierarchy doesn't include a person of color * When talking to other part-time workers, there's a clear frustration over the wide gulf between what we're expected to do and what we're trained to do * Depending on what NFC you're at, the members can be friendly or very, very rude and demanding * Systems are antiquated and redundant. You have to fill out a form to fill out a form to fill out a form and if you miss anything QA will let you know and then your manager will let you know and then your assistant manager will let you know (Real Office Space vibe sometimes) * Because it's retail, lots of micro-management. On more than one occasion a manager interrupted my conversation with a member to make sure my email was organized (it was, just not the way the manager preferred). * Not really receptive to new ideas or explaining current ones. I often asked my manager why we did certain things and was often told it's because we have to with no further clarification to help me better understand my role.

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BECU Response
6y
We appreciate your comments and service to BECU. As a credit union, we believe that a great member experience starts with a great employee experience. We’re committed to providing our employees with the education, trainings and guidance they need to excel and do their job effectively. Your comments have been shared with HR for consideration. We also recognize the role infrastructure plays in delivering our employee and member experiences. We’re continually looking for ways to enhance our systems and processes without compromising our culture and core values – the things that make BECU truly unique. While we’ve passed along your comments, we also encourage you to reach out to your manager, HR business partner or leadership team to share additional details about the feedback you’ve provided. Cultivating an environment where our employees feel heard, can contribute their ideas and make a tangible impact is paramount.

Explore other reviews about BECU

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Self manage, managers don’t micro manage. Remote work. Great benefits. Good culture. Competitive pay.

Cons

There can be lots of changes when you’re hired.

1
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BECU Response
3mo
Thank you for sharing your feedback. It’s great to hear that you value the autonomy in your role, the trust from managers, and the flexibility of remote work. It’s also encouraging to see benefits, culture, and pay recognized as positives — those are important parts of the overall experience. We also understand your point about the pace of change, especially early on. Starting a new role can already be an adjustment, and navigating changes at the same time can add complexity. While change is often part of growth and improvement, your perspective is a helpful reminder of the importance of clear communication and support during those transitions. Thank you again for taking the time to share your experience.
1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There are many employees who care about the mission, values, each other, and members.

Cons

Within the Technology organization, there is growing concern regarding the consistency and transparency of hiring and promotion practices following the 2023 CTO transition. Over a relatively short period, the composition of senior leadership changed significantly, with a large percentage of new hires and promotions appearing to originate from overlapping professional networks, referral pipelines, or ethnic background. There is perception that advancement opportunities increasingly favored candidates connected to existing leadership circles, raising concerns about whether hiring standards and evaluation processes are being applied consistently across Tech. As these leadership changes cascaded through reporting structures, teams became increasingly homogeneous in background and prior affiliations. This contributed to employee concerns about reduced diversity, diminished internal mobility, and the potential for affinity bias in hiring and promotion decisions. The resulting leadership composition also became noticeably less diverse over time, which contributed to perceptions of affinity bias and employees outside the dominant leadership network can appear sidelined in promotions, influence, and career growth opportunities, contributing to a perception of favoritism and inconsistent standards. As leadership composition became noticeably less diverse, the corresponding teams become less diverse as well.

2
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BECU Response
1mo
Thank you for taking the time to share your feedback. We appreciate your recognition of the many employees who remain deeply committed to our mission, values, members, and one another. Those connections are an important part of what makes the organization special. We also understand the concerns you've raised regarding hiring, promotion practices, and career growth opportunities within Technology. Perceptions of fairness, transparency, and equal opportunity can have a significant impact on trust and engagement. When employees question whether processes are being applied consistently, it’s important that those concerns are heard and thoughtfully considered. We will ensure this feedback is shared. Your advice around transparency, accountability, and independent review is noted. Building confidence in hiring and advancement processes requires ongoing attention and a commitment to ensuring employees feel opportunities are accessible, merit-based, and clearly communicated. Thank you again for sharing your perspective. Feedback like yours helps inform important conversations about culture, trust, and employee experience.
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