WAS GREAT and can be AGAIN - Client Success Consultant BELAY Employee Review

When I first started this review looked so different. BELAY has changed and unfortunately I just don’t feel in my heart of hearts that it’s for the best and this “review” comes from tough love that hopefully things can get better. I know y’all see it too cause the employee surveys have only gotten worse since I’ve been here. Watching both of our CR directors leave on unhappy terms is a huge elephant in the room and I just am not feeling “God” as our value anymore, y’all. Believe that our team is serving our clients even though we can’t discount them if they’re churches anymore but all the same time the leadership team has taken away the stuff that made the tradeoff in salary (LOW) worth it to be here. A couple years ago our schedules were truly flexible around our lives, it was a DREAM job y’all. I still get to log off early for life stuff, but then I’m back at it into the evening and thingsre starting to feel like BELAY owns my full time life and I get to ask for permission to relax at night, turn off my phone on the weekends, or take vacations. I got denied saved up PTO around Christmas in 2024 because I put in my request later than other folks on the team and we have a quota. Then I had to cover for OOO teammates. Felt like I was back at my college waitress job. Feels like something has shifted because for this year my personal cellphones lit up at Thanksgiving dinner. Our contractors deserve raises across the board too not just the top earners, we got masters degree ladies out here earning us $50 an hour making $20 an hour. As a CHRIST lover that feels tough. And I know the contractors are 1099s so they don’t have all the same legal rights but I don’t like seeing clients get to demand a woman or a man or someone with a certain background, especially not when almost all of us in CR are white and feels like we just go along with it. I’ve pushed back on this and trust my manager went to leadership and got told to make the client happy and keep the client. I will say this job can be a lot of fun when we actually aren’t understaffed and running around like a bunch of chickens but leadership has gotta stop honing in on the consultant part of the title because this is a sales role, that’s what I tell everybody who comes to me asking for advice on how to hit their numbers. We’ve had some people drop off the board after struggling and it feels like nobodys telling them before they’re in it that this is all sales and you gotta love it to do it I’m giving this one star for now just cause I want somebody to read this and think about it but overall when belay is good it can be good, last year I’d probably have said 3 stars but this holiday seasons shaping up to be tough.