HYPOCRISY in the flesh - Office Manager & Bookkeeper BELAY Employee Review

1.0
Sep 23, 2020
Recommend
CEO approval
Business Outlook

Pros

You think they follow God

Cons

You have to be available Mon thru Fri 9 to 5, even if you only have 1 or 2 clients. Their customer care specialist change like the wind. The pay scale is ridiculous. Lilly white culture.....perhaps 2% if that multi racial. Honey if you blond blue eyes and praise the Lord willing to work for $10/hr, you'll get a job.

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BELAY Response
5y
Thank you so much for taking the time to leave this review. We genuinely care about each concern you shared, and we regret you had such a negative experience. Reading through what you shared, it seems there were several misunderstandings along the way, and we are sorry for that. We do request contractors to be available for communication during the workday, but we equally encourage our contractors to leverage the freedom and flexibility that comes with a 1099 position. There are several contractors who have shared how they have found this balance over on our blog, and we encourage anyone who is curious to take a look over there. We regularly evaluate the rates we offer all of our contractors and we continue to provide competitive compensation within the market. There are no roles that earn $10 an hour at BELAY. Our incredible team in Contractor Services is passionate about serving our contractors and helping them with anything they need, and they work hard every day to support our incredible community of contractors. Equally helpful are our Client Success Consultants who work hard to support contractors in each of their engagements with our clients. When it comes to faith, race, gender, generation, etc., our contractor community is incredibly diverse and we are proud of this diverse group of people who choose to be a part of BELAY. We are also proud of the Diversity & Inclusion stance BELAY has shared in recent months, and we continue as an organization to evaluate how and where we can improve and enhance the voices of all groups within our organization. We always encourage contractors to share their concerns, ideas, and suggestions with their CSC or Contractor Services in order to prevent miscommunication and misunderstandings. Thank you, again, for sharing these thoughts. We wish you all the best moving forward.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
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Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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