Pros
Remote Home Office
Opportunity to support clients
Friendly coworkers who genuinely want to help one another
Cons
Leadership lacked clear communication and consistent direction.
Training and onboarding were disorganized, making it difficult to understand expectations.
Frequent changes in priorities and processes created unnecessary confusion.
Employees were often evaluated on expectations that had not been clearly communicated.
Departments did not always appear to be aligned, resulting in inconsistent guidance and decision-making.
Attempting to get help was often frustrating, as employees frequently seemed just as confused. Emails and support tickets sometimes took a week or longer to receive a response.
