It's better than a lot of places..but.. - Former Employee - Anonymous Employee BELAY Employee Review

3.0
Jul 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Working at BELAY was a mostly positive experience, I guess. I learned a lot and worked with some really kind & talented people. It would REALLY depend on who someone is and what they're looking for before I would 'recommend the company'... see below

Cons

I think it's important to note a couple of things: -The 'careers' page makes it sound like the job is THE solution for stay-at-home moms. (there's even a picture of a child hugging her mom while mom is working at her laptop). I was surprised that at a company that states how much they value family, being present, etc. I was asked to apologize for holding my sick child during a Zoom meeting once. It left an extremely bad taste in my mouth if I'm being frank. -Website also states you can 'work at your own pace, 'work when you want', etc. In my experience, that is....false advertising. I will say, is ABSOLUTELY more flexible than a 9-5 office job, of course. Which is great. But 'work at your own pace'... unless the stars align and you are matched with a client who also says you can work at your own pace..this is false. Most clients will expect you to be available during typical working hours. Maybe not the whole time, but typical working hours nonetheless.

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BELAY Response
3y
Hello! We appreciate you taking the time to leave this review. We are glad to hear that you had a positive experience for the most part. While BELAY exists for work-life balance and values and prioritizes family, the expectation is set at the beginning of our application process that appropriate childcare is necessary throughout normal working days. We understand things happen and try to meet every circumstance with grace. We are sorry to hear this was not the case for you.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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