There's Good and Bad - Virtual Assistant BELAY Employee Review

3.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

This job provides amazing flexibility, the chance to work with great companies, consistent pay, and learning new skills. This has been a life saver as a work from home job that is not actually a scam and I can continue to stay home with my children. I have a wonderful client/boss and don't think I could find a better position to fit into my busy life.

Cons

That being said, Belay does not really care about their contractors, in my opinion. They do not provide any recognition or seniority for those that have been there for years. There is a chance at a $1 raise after each year you complete. They will not reach out to you to congratulate you on the time spent working for them, or if you're doing a great job with a client. There is no room for advancement. This is not a company that you can build a career out of or move up in the company, and there are no paid benefits. Unless your client buys out your contract from Belay (for an extremely hefty price) there is no opportunity to grow in your career. Now if you are lucky enough to get bought out by your client it is a great way to move up in your position that way, but do not bank on it. Lastly, even if you are skillful and you were hired on, you still have to compete with all the other VA's for a client. You may seem like the perfect candidate, and maybe even Belay reached out to you and said you'd be a great fit for this specific client, and they can still choose someone else over you. It's a little disheartening to be asked to interview for a client and get excited about it, just to be told they've selected another VA.

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BELAY Response
3y
Hi there, thank you so much for your honest review. It's feedback like this that lets us gain even more insight into what our employees and contractors feel and need from BELAY. We do understand the process can be lengthy even after joining BELAY since you do have to be matched with a specific client. Our aim to is to make sure there is excitement and confidence between both the client and contractor during the matching process so that each pairing is not only a skills match but a personality one as well. We are saddened to hear that you do not feel like our contractors are appreciated - we do our best to acknowledge the hard work and dedication of all of our team members but we appreciate you letting us know how you feel. As we are an ever-evolving company, we hope to continue to grow and learn all we can to help our employees, contractors and clients climb higher!

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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