2 separate experiences - Virtual Assistant BELAY Employee Review

2.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home Plenty of work You choose your clients Communication can be great

Cons

Pay is not very high Communication can be terrible The person who is supposed to support you can quickly take the client's side. I had one person who supported me completely and was wonderful. But then I had another woman who was just awful. She kept asking how she could support me, but I didn't know what to ask of her. I would always say, "I don't know." She knew there was a huge problem with the client from the beginning and then threw me to the wolves. I would repeatedly set up meetings with the three of us, but my client would just cancel them. Holiday never held my client to anything, she never stepped in and took ownership. Then, when the client terminated me, Holiday knew for weeks that it was about to happen but said nothing to me. In the end, she blamed me and started lecturing me on how she was always there to support me. And yelled at me that I needed to apologize to her for claiming she wasn't there for me. She just focused everything on herself. All I wanted was for her to take ownership of an extremely difficult client. I ended my relationship with Belay shortly after this experience because of her. It was traumatic.

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BELAY Response
2y
We appreciate you taking the time to leave BELAY a review. We regret to learn that your experience was less than satisfactory. Please rest assured that our team greatly values your input, and we will thoroughly look into any issues that arose. If you would like our Director of Experience would love to discuss your feedback further. You can reach her at cris.koenigs@belaysolutions.com. We wish you all the best.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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