Interesting opportunity for the right people - Client Success Consultant BELAY Employee Review

3.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

There are lots of great people serving others and working as a team. Flexible remote work. Some benefits better than others.

Cons

Mixed messages about it not being like other corporate jobs but there is often little understanding or flexibility about metrics despite them saying its not like that up front. They are open to moving employees around to different teams and roles to find the best fit, but several employees were surprised by being moved. Multiple employees reported that they did not feel there was good/consistent leadership of teams and departments. Opportunities for advancement felt limited to specific "types". Many employees talked about this. They are very open about being a Christian company, but it wasn't clear from the beginning that the paths into management meant leading teams in prayer in a way that felt like small group leaders at a church retreat/camp. It blurred the lines of work and faith and made for some awkward conversations. Multiple employees were told if they are looking for better financial compensation then they should look somewhere else because this is not the place. 401k match was awful

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BELAY Response
2y
Hi there, thank you for sharing your experience as an employee with BELAY. We're pleased to hear that you appreciate the great team dynamics and the flexibility of remote work. However, it's important for us to address the concerns you've raised regarding advancement opportunities and the challenges associated with the intersection of work and faith. It's essential to clarify that we are an inclusive company, and faith is not a requirement for leadership roles. We are committed to improving our communication, leadership, and overall work environment to provide equal opportunities and a more consistent experience for all employees, regardless of their personal beliefs. We greatly value your feedback and time at BELAY. We wish you all the best in your future endeavors!

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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