Amazing Company with Healthy Culture - Client Success Consultant BELAY Employee Review

5.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

BELAY is intentional and thorough with onboarding and training. You receive a lot of ongoing support from managers and your colleagues in your role. For being a remote company, you don't feel like you're fully remote..in a good way. There are a lot of interactions with colleagues through Slack channels and they offer a lot of culture-building connections and optional gatherings for employees. The benefits are great and they have 8 core values that they truly live out. I'm grateful to be part of this amazing company!

Cons

It's a lot of information to learn up front and the role is more specialized than I was expecting. You have to do a lot of problem-solving and conflict resolution, which can be tiring. However, it's also rewarding. I think they should have a higher base pay than what is currently offered.

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BELAY Response
1y
Thank you for sharing such thoughtful feedback! We're thrilled to hear that you’ve had a positive experience with our onboarding, training, and supportive culture. We appreciate your honesty about the challenges you’ve faced. It’s true that there’s a lot to learn upfront, and we’re grateful for your dedication to navigating the specialized nature of the role. Your feedback regarding base pay is important to us. Compensation is something we regularly review to ensure we’re staying competitive and recognizing the value of the incredible work our team does. Thank you for being a valued part of our team and for helping us improve through your insights.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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