Strong Passion for Culture & Service - Anonymous employee BELAY Employee Review

5.0
Nov 15, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-100% Remote -Culture of people and purpose: Both employees and contractors are not just seen as a number at BELAY. Leadership truly cares and listens to feedback on how to continuously improve culture, services, and experience. -Heart for service & excellence: You'll be surrounded by team members who just want to serve others and make a difference. Its an environment where you are challenged for the better! For our specialists, if you are looking for the flexibility and freedom that comes with being a 1099 remote contractor, but don't have the mental bandwidth or time to find clients, chase payments/invoicing, or to stay diligent on the ever-changing world of virtual support (technology, trends, professional development, client strategies to stay relevant,etc.), then BELAY is the place for you! Not only do you have a dedicated success consultant for each engagement, but a full community of other specialists to support you! There's a reason why BELAY is the #1 Virtual Support agency in the world and we encourage you to find out for yourself!

Cons

No cons to mention, but I would transparently advise that this is not the right fit for someone who lacks a genuine heart for service and excellence—those qualities are essential and will be quickly evident. The culture strongly emphasizes transparent feedback and the development of others, so it's important to come in with a growth mindset and a desire to improve. For those who are committed to growing, the opportunities and personal development you’ll experience here are truly rewarding. You’ll be amazed at how much you evolve and thrive in the end!

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BELAY Response
1y
Thank you for such a detailed and thoughtful review! It’s wonderful to hear how much you value BELAY’s remote flexibility, supportive culture, and commitment to service and excellence. We strive to create an environment where both employees and contractors feel seen, valued, and empowered to grow—and your feedback reflects exactly what we hope to achieve. Your insights beautifully capture what makes our culture special and why BELAY is a place where people truly flourish. Thank you for being an advocate for our mission and culture. We’re grateful for all that you bring to BELAY.

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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