Great remote company with flexibility, but there could be improvements - Client Success Consultant BELAY Employee Review

4.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

- Fully remote - Flexible work days (if there are not problems arising) - Small team and great support at that level - Mostly feel a good work/life balance - Meeting cool people all over the country

Cons

- Prayers in all internal meetings - Not a lot of diversity amongst the leadership team - Things can be going great with clients, until they're not and dealing with problem-solving and conflict resolution can be tiring and unexpected - I wish the base pay was a little higher for some of the problems we have to deal with out of nowhere - At times, it feels cliquey, like you have to impress the right people to get recognition - The company culture feels conflicting at times, encouraging work/life balance, but then praise the same people who hustle and go above and beyond - I feel conflicted sometimes with the pay gap between what the client pays vs what the contractor earns. It feels expensive and the clients have high expectations, which doesn't always align with the contractor's lower pay.

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BELAY Response
1y
Thank you for your thoughtful feedback. We’re glad you value the flexibility, work-life balance, and supportive team environment we strive to provide. We also appreciate your insights on areas for growth, such as diversity in leadership and cultural consistency. Our contractors are among the highest-paid U.S.-based virtual specialists, supported by a team that connects them with pre-vetted clients and handles invoicing and payment processing. They also benefit from a diverse professional community for sharing best practices. We’re committed to continuous improvement and are grateful for your input in helping us grow. Thank you for sharing your experience!

Explore other reviews about BELAY

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working for Belay has completely changed our family! We now have the ability to truly prioritize what we find most important. Belay also makes the onboarding process so smooth. They were with me and so encouraging through every step!

Cons

None - I have been nothing but impressed with Belay!

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BELAY Response
2w
Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible Work from Home

Cons

Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

1
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BELAY Response
1mo
Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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